FAQs
Find answers and to your questions about our services and products.
How To Request a Ride
What's a "trip start time"?
How can I view available routes for my location?
How do I book for multiple seats or book for someone else?
What services does Shuttlers offer?
Do you operate outside of Lagos?
How do I use a promo code?
How can I reset my password?
How do I locate my shuttle?
How do I pay for my trip?
How can I fund my wallet?
I used the Paystack payment option or transfer and noticed additional charges. Why is this?
I got debited but my booking was not successful, why?
How can I request a refund?
What is the shuttle's estimated time of arrival at my location?
I missed my trip. How do I get a refund or reschedule the trip?
What is your cancellation policy?
How do I cancel a trip?
What is the penalty for same-day cancellations?
What is the penalty if I cancel on a different day?
Is there a grace period for free cancellations?
Can I cancel my trip before it starts?
What happens if I cancel after the free cancellation period but before the 2-hour window?
Can I request an exception for trip cancellations in case of emergencies?
What if the driver cancels the trip?
How will I receive any refunds resulting from a cancellation?
Can I appeal the cancellation penalties if I believe there were extenuating circumstances?
How to reach out to support
Does Shuttlers have any hidden charges?
What routes are available?
How does the scan feature work?